Refund & Cancellation Policy
_Last updated: 2026-05-02_
At Fresh Clean Air Duct Cleaning, we are committed to providing top-quality air duct and HVAC cleaning services to our valued customers in Studio City, CA, and surrounding areas including Sherman Oaks, Van Nuys, Beverly Hills, and Sun Valley. We understand that plans can change, and we strive to be as accommodating as possible. Below is our comprehensive refund and cancellation policy to ensure transparency and trust in our services.
Cancellation Policy
Notice Requirements
To cancel a scheduled service with Fresh Clean Air Duct Cleaning, we require at least 48 hours' notice prior to the appointment. This allows us to adjust our schedules and offer the time slot to other clients in the Studio City area who may be in need of our services.
Cancellation Fees
- Cancellations made more than 48 hours before the scheduled service: No cancellation fee will be charged, and any deposits made will be fully refunded. - Cancellations made less than 48 hours before the scheduled service: A cancellation fee amounting to 25% of the total service cost will be charged. This fee compensates our technicians for lost time and scheduling adjustments.
Refund Policy
Partial Refunds
Fresh Clean Air Duct Cleaning offers partial refunds in specific scenarios where the services provided do not meet the expected standards or if there is a billing discrepancy.
- Service Dissatisfaction: If a customer is dissatisfied with the service quality, we encourage them to contact us within seven days of service completion. We will assess the situation and, if it’s determined that our service did not meet the stated standards, a partial refund will be processed accordingly.
- Billing Errors: In the case of billing errors, such as incorrect service charges, customers are urged to reach out within 30 days of receiving the invoice. Verified errors will be corrected, and the appropriate amount will be refunded.
Weather Delays
In the case of severe weather conditions in Studio City, CA, or surrounding areas that may impact the safety and punctuality of our service delivery, Fresh Clean Air Duct Cleaning retains the right to reschedule appointments. Customers will be notified at the earliest possible time to minimize inconvenience. Rescheduled appointments due to weather conditions will not incur any additional charges or fees.
Unhappiness Guarantee
At Fresh Clean Air Duct Cleaning, customer satisfaction is paramount. We stand by the quality of our work with our Unhappiness Guarantee:
- If you are not completely satisfied with the outcome of our service, please inform us within seven days. Our team will promptly return to address any outstanding issues at no additional cost. Our goal is to ensure that every air duct and HVAC cleaning meets the highest industry standards and customer expectations.
Contact Us
For any questions or concerns regarding our refund and cancellation policy, please do not hesitate to contact Fresh Clean Air Duct Cleaning. Our team is readily available to assist you and provide any further clarification needed regarding our services.
- Phone: (555) 123-4567
- Email: [email protected]
- Address: 123 Airway Drive, Studio City, CA 91604
We appreciate your understanding and cooperation and look forward to providing you with exceptional air duct and HVAC cleaning services.